HOSTED PBX for HOTELS
The communications environment in the hospitality industry has lagged significantly. Fortunately VoIP technology has radically transformed the cost of doing business in most industries. In most cases these cost savings are realized by replacing high-cost traditional PBX systems with IP PBX and SIP trunks.
For a 100 room property, it is not uncommon to find Total Cost of Ownership for an on-premise PBX exceeding several hundred thousand dollars over a 5-year period. Even if most guests do not use the hotel PBX to make calls, it must still support al of the necessary functions for the small percentage that do use it.
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And, although most hospitality operators find the economics of a hosted PBX appealing, integration with the hotel’s Property Management System (PMS) is often an insurmountable hurdle. Because of the large number of PMS systems, and lack of industry standards among PMS vendors, most hosted PBX operators do not have the focus or expertise needed to solve this problem.
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The Stratelegy hospitality suite addresses all challenges by providing a hosted PBX solution that leverages all of the economic benefits of the cloud, but is still easily integrated with the property’s existing PMS.
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Features Stratelegy has developed especially for hotels:
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• Custom services based on guest arrival, departure and payment method
• Housekeeping room status set by phone
• Room message light, wake-up calls and guest voicemail controlled by front-desk
• Private telephone numbers with direct inward dialing for specific guests
• “Do not disturb” on guest room extensions
• Guest room phone name display
• Phone charges posted to guest folio